Website maintenance and support Your site protected, monitored and supported every month.
Maintenance, security, backups, monitoring and support for your WordPress site. First we set it up and secure it. Then we look after it every month and send you a report on its status and the work we did.
We reply to every request by email within two business days.
- When you join
- Initial setup
- Every month
- Monthly care and support
- So you can see it
- A monthly report
What we hear
Most website problems can be prevented.
These are the lines we hear most from companies whose site has no one looking after it. Here’s what the service does about each one.
- “Every update breaks something.” We back up before every update, check that everything works afterward and can roll back if something fails.
- “Our provider disappeared.” We inventory your site, validate your logins and document its configuration.
- “We got hacked.” Prevention comes first: protected logins, scans and verified backups.
- “I don’t want to manage WordPress.” We handle the technical operation and report back to you every month.
How it works
First we switch it on. Then we keep it on.
The initial setup puts your site’s protection, backups and monitoring in place. Monthly care is the heart of the service: prevention, monitoring, maintenance and support, month after month.
Stage 1 · Once
Initial setup
We leave your site protected, backed up, documented and monitored. For sites we build, it’s already part of the project.
Stage 2 · Every month
Monthly care
Prevention, monitoring, maintenance and support, with a report on your site’s status.
| When you join (once) | Every month | |
|---|---|---|
| Security | We set up protection | We monitor and update |
| Backups and recovery | We configure them and test a restore | We verify, test and restore when needed |
| Monitoring | We switch on the tools | We watch and respond to alerts |
| Performance and technical SEO | Initial configuration | Preventive maintenance and alert follow-up |
| Updates | We define the procedure | We apply them in a controlled way |
| Support and documentation | We open the support channel and write the technical record | We handle incidents and keep records up to date |
| Reports | Onboarding confirmation | Monthly maintenance report |
Stage 1 · When you join
We leave your site protected, backed up and monitored.
This is the configuration and launch of the service. It happens once, when we take over a site built by another provider. If we built your site, this setup is already part of the project.
OrganizeWe get to know your site in depth and document it.
Onboarding to our centralized management platform, a component inventory and login validation. An update procedure with a prior backup, validation and rollback when needed. A technical record of configurations, dependencies and procedures.
ProtectWe close the most common ways in.
Login protection, multi-factor authentication, defenses against automated attacks and WordPress hardening.
Back upOff-site copies and a restore that’s already been tested.
Automated backups of files and database, off-site storage, retention policies, an initial verification and an initial recovery test.
WatchAlerts active from day one.
Monitoring of uptime, SSL/TLS certificates, domain and critical errors. Caching and preventive optimizations compatible with your site. Technical SEO monitoring: sitemap, indexability and alerts. Support channel open.
Service active
What you receive at the end
An onboarding confirmation with:
- A summary of the configurations put in place.
- The status of your security measures.
- Confirmation of the backup system.
- The result of the initial restore test.
- Confirmation that monitoring is active.
- Support channels and service hours.
Stage 2 · Every month
Every month: prevention, monitoring and support.
This is the core of the service. While you run your business, we look after your site on eight fronts.
- Always Automated monitoring
- Regularly Updates, scans and backups
- When something fails Containment and corrective support
- At month’s end Maintenance report
Preventive maintenance
WordPress, plugins and themes updated in a controlled way, with checks afterward.
What’s included
- Controlled updates of core, plugins and themes
- Compatibility review and functional checks
- Cleanup of unnecessary files and components
- Preventive database maintenance
- Review of PHP and server versions
- Critical security updates prioritized by risk
Security
Vulnerability and malware monitoring, login reviews and initial containment if an incident occurs.
What’s included
- Monitoring of known vulnerabilities
- Regular malware scans
- Monitoring of suspicious logins and admin users
- Configuration checks and alert follow-up
- Initial response and incident containment
Backups and recovery
Monitored, verified backups with regular restore tests.
What’s included
- Monitoring of automatic backups and their storage
- Backup retention control
- Backups before critical work
- Regular restore tests
- Restores after failures covered by the service
Uptime monitoring
Automated 24-hour monitoring, with alerts for downtime, certificates and domain.
What’s included
- HTTP/HTTPS response monitoring
- Downtime alerts
- SSL/TLS certificate monitoring
- Domain expiration alerts
- Logging and follow-up of outages
Performance
Regular review of speed and Core Web Vitals, with minor adjustments to keep it performing.
What’s included
- Speed and Core Web Vitals review
- Review of caching and resource usage
- Identification of plugins that slow the site
- Minor technical adjustments
Technical SEO monitoring
Indexability, Search Console errors, sitemap, 404 errors and redirects.
What’s included
- Indexability monitoring
- Technical errors reported by Search Console
- XML sitemap and robots.txt
- 404 errors and redirects
Corrective support
If something that used to work breaks, we fix it.
What’s included
- WordPress errors and plugin conflicts
- Problems caused by updates
- Form failures and display errors
- Errors related to page builders
- Technical issues with the site’s email
Technical guidance
A support channel, requests handled by priority and preventive recommendations.
What’s included
- Request logging and follow-up
- Incident classification and priority-based handling
- History of work done
- Technical guidance on running the site
How often backups and restore tests run depends on your hosting plan.
Monthly report
Every month, you know where your site stands.
We send you a maintenance report covering what happened and what we did. You see your site’s status and the value of the service.
Your starting point
We may have built your site, or someone else did.
The service is the same. What changes is how we start.
We built it
The initial technical setup that ongoing care needs is part of your site’s development and launch, within the agreed scope.
No repeated setup. When you sign up for monthly care, you start right there: that configuration isn’t repeated or billed twice.
Another provider built it
- Onboarding and health check. Component inventory, login validation, a review of the site’s condition and the start of the service.
- Whatever we find, you’ll know. If the site has issues beyond maintenance, we present them with a separate quote before fixing anything.
- Want an in-depth review before you decide? That’s what our Website audit is for.
- Is your site built with a page builder? Corrective support also covers errors related to page builders.
Scope
What the service covers, and what’s hired separately.
Ongoing care maintains and protects what your site already has. When you need something new, or deeper work, it’s hired separately.
Included every month
- Preventive maintenance
- Security and initial containment
- Backups and recovery
- Uptime monitoring
- Performance upkeep
- Technical SEO monitoring
- Corrective support
- Guidance and monthly report
Hired separately
- Full website audit Website audit
- Page redesigns and new sections Web design and development
- In-depth speed optimization Web performance
- Search positioning strategy Technical and strategic SEO
- Optimization for generative AI AI Search / GEO
- New features, fixes for extraordinary findings, advanced recovery of compromised sites, hosting migration and content management Specialized service, quoted separately
- Hosting, domain and licenses With your provider, under your company’s control
Continuous monitoring, and support by priority.
Continuous monitoring
Automated monitoring runs 24 hours a day and alerts us when something fails. Our team handles every alert and request by priority, during the hours we agree with you.
Prevent, and be ready
Prevention lowers a site’s risks, though no service can remove them entirely. That’s why your site has verified backups and a recovery procedure that has already been tested.
Questions we often hear.
What’s the difference between the initial setup and monthly care?
The setup happens once: it configures your site’s protection, backups, monitoring and documentation. Monthly care keeps all of that working: updates, monitoring, support and a report.
Do you look after my site around the clock?
Automated monitoring runs 24 hours a day and detects downtime, critical errors and certificate problems. Our team responds according to the priorities and service hours set out in your contract.
What happens if my site gets hacked?
If your site is on the service, we handle the initial response and contain the incident, and we have verified backups. Advanced recovery of a compromised site is a specialized service, quoted separately based on feasibility.
Does it include changes or new sections?
Support maintains or restores what your site already has. New sections, features or redesigns are hired through Web design and development or quoted separately.
Does it include hosting and the domain?
No. You contract them with your provider and they stay under your company’s control. We watch the domain and certificate expiration dates so they don’t catch you off guard.
How often is my site backed up?
It depends on your hosting plan. The frequency of backups and restore tests is set out in your proposal.
Can you look after a site you didn’t build?
Yes. We start with technical onboarding and a review of your site’s condition. If we find extraordinary issues, we quote them separately before fixing them.
If you built my site, do I pay for the initial setup?
Not separately. The technical setup that ongoing care needs is part of the development and launch, within the agreed scope. When you sign up for monthly care, you start right there.
How much does it cost?
It depends on your site. You receive the investment in writing before you commit: if another provider built your site, for the initial setup and monthly care; if we built it, for monthly care.